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A customer requests an increase in the scope of a project while keeping the schedule the same. What is MOST likely to be impacted?

  1. Project quality and cost

  2. Project baseline and milestones

  3. Deployment plan and scope

  4. Project completion date and objectives

The correct answer is: Project quality and cost

When a customer requests an increase in the scope of a project while maintaining the same schedule, the most significant aspect affected is project quality and cost. Increasing the scope typically involves adding additional tasks, features, or requirements to the project. To accommodate these changes without extending the timeline, the project team may have to cut corners or reduce the quality of deliverables to meet the deadline. This can lead to a compromise in the overall quality of the work produced since the same amount of time must be reserved for a larger set of tasks. Additionally, the costs may also rise as more resources—such as personnel, materials, or tools—are required to complete the expanded scope within the original timeline. While other aspects such as project baseline and milestones might also be affected, they are secondary to the most immediate concerns of quality and cost. Therefore, focusing on the balance between scope, schedule, and quality is crucial in project management, making project quality and cost the most likely factors to be impacted in this scenario.